Transglobal Investments Co. Pvt Ltd. (“Transglobal,” “we,” “us,” or “our”) is fully committed to upholding the privacy and security of the personal data entrusted to us by our esteemed customers. This Policy details our rigorous procedures for the collection, utilisation, protection, and disclosure of your personal information in accordance with applicable data protection legislation in Sri Lanka.
1. Data Collection and Information Gathered
We collect personal information solely for the purpose of fulfilling our service commitments, enhancing customer experience, and maintaining service excellence. The categories of data we typically collect include:
Identification Data: Full name, residential or business delivery address, and contact telephone number.
Transaction Data: Records related to product purchases, exchanges, refunds, and warranty claims, including the digital or physical Proof of Purchase and details from the Warranty Card.
Communication Data: Information provided when you contact us via email (info@transglobal.lk) or through our other enquiry channels.
Payment Data: Whilst we process payments via secure, third-party PCI-compliant gateways (such as Visa/MasterCard, KOKO Pay, and Mint Pay), we record necessary transaction status confirmations. We do not store or retain full credit or debit card details.
2. Utilisation of Personal Data
Your collected data is primarily utilised to:
Order Fulfilment: Process and manage product delivery or coordinate convenient product pickups through our island-wide dealer network.
Service Excellence: Administer our Exchange and Refund Policy procedures, ensuring fair and timely resolution of returns.
Guarantee Claims: Facilitate the formal Warranty Claim Procedure via our 500+ authorised dealers and Seetha Showrooms.
Business Operations: Manage and organise logistics from our Head Office and Central Warehouse ( Transglobal Investments Co. Pvt Ltd., No 288, Colombo Road, Pilimathlawa, Sri Lanka)
3. Data Disclosure and Third-Party Sharing
We will not sell, rent, or lease your personal data to third parties. We only disclose data where it is essential to fulfil a service you have requested or where legally required:
Distribution Network: Sharing contact and delivery details with our network of authorised dealers and showrooms to facilitate quick product pickups and localised after-sales service.
Logistics Partners: Providing necessary addressing and contact information to courier services for secure and reliable delivery within the stated timeline.
Financial Partners: Sharing transactional data with regulated payment processors (e.g., KOKO Pay, Mint Pay) to process payments securely.
4. Data Security and Storage
We have implemented robust technical and organisational security measures to protect your personal data against accidental loss, unauthorised access, disclosure, alteration, or destruction. All imports and core operations are centrally managed and organised through our corporate office, which adheres to strict operational security protocols for product and data handling.
5. Consent and Acceptance
By engaging with our services, placing an order, or making an enquiry, you explicitly consent to the collection and processing of your personal information as detailed in this Corporate Privacy Policy.
6. Policy Amendments
We reserve the right to amend this policy periodically to reflect changes in legal requirements or our operational practices. The effective date of any amendment will be noted in the “Last Updated” section. We encourage you to review this policy regularly.
7. Contact and Notices
For any formal enquiries, notifications, or questions concerning the privacy policy, kindly contact us using the details below:
Email: info@transglobal.lk
Hotline: +94 71 854 4444
Head Office and Central Warehouse: Transglobal Investments Co. Pvt Ltd., No 288, Colombo Road, Pilimathlawa
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